Privacy Policy

1. Information We Collect

We collect the following personal information when you register and use the platform:

• Full name, email address, and phone number
• Physical address for delivery and invoicing
• Bidding history and auction activity
• Device information and IP address for security purposes

2. How We Use Your Information

Your information is used to:

• Process your bids and auction transactions
• Send auction notifications (outbid alerts, won lots, upcoming auctions)
• Communicate regarding payments and collections
• Improve the platform and user experience
• Comply with legal obligations

3. Information Sharing

We do not sell your personal information. We may share your information with:

• The auctioneer conducting the sale (for transaction purposes)
• Service providers who assist in operating the platform
• Law enforcement when required by law

4. Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, or destruction.

5. Cookies

We use cookies for authentication and session management. These are essential for the platform to function correctly.

6. Your Rights (POPIA)

Under the Protection of Personal Information Act (POPIA), you have the right to:

• Access your personal information held by us
• Request correction of inaccurate information
• Request deletion of your personal information
• Object to the processing of your information
• Lodge a complaint with the Information Regulator

7. Data Retention

We retain your personal information for as long as your account is active or as needed to provide services. Auction records are retained as required by law.

8. Contact

For privacy-related enquiries, please contact the auctioneer directly using the contact details provided on the platform.